Delete Your Moving Book Account

1. Who this page is for

This page applies to people who have created a Moving Book user account in the Moving Book mobile app or related company workspace (for example movers, estimators, office staff, or company administrators).

If you only completed a customer quote form through a personal link and do not have a Moving Book login, you generally do not have an app account to delete. In that case, see section 8 for how to request deletion of quote-related personal data.

2. How to delete your account in the app

If the delete-account option is available in your app version, start the process as follows:

• Open the Moving Book app and sign in with the account you want to delete.
• Go to Settings (or Profile / Account).
• Select Delete account (or the equivalent option).
• Confirm the deletion when prompted. You may be asked to re-authenticate for security.
• Follow any on-screen confirmation until the request is submitted or completed.

3. How to request account deletion by email

You can also request account deletion without using the in-app option by emailing us. This method is always available and can be used if you no longer have access to the device where the app is installed.

Send an email to: info@mach-tech.io

Suggested subject line: Moving Book account deletion request

In the email body, please include:

• The full name associated with the account.
• The email address used to register or sign in to Moving Book.
• The company or workspace name, if applicable.
• A clear statement that you want your Moving Book account permanently deleted.
• Any additional information that helps us verify that you are the account holder (for example a phone number on the account).

4. Identity verification

To protect users from unauthorized deletion requests, we may ask you to confirm ownership of the account before we proceed. For example, we may reply from info@mach-tech.io asking you to confirm the request from the registered email address, or to provide limited additional verification details.

We will not delete an account solely based on an unverified request from an unrelated email address.

5. What happens after you request deletion

After we verify your request:

• Your Moving Book account access is disabled and you can no longer sign in.
• Personal profile data linked to your user account is deleted or irreversibly anonymized, except where retention is required as described below.
• Authentication credentials for that account stop working.
• We send a confirmation to the contact email used for the request when the deletion has been completed or scheduled.

6. Data that is deleted

When an account deletion is completed, we delete or anonymize data that identifies you as a Moving Book user, including where applicable:

• Account profile information (such as name, email, and phone number stored on the user profile).
• Sign-in identifiers and authentication data for that user account.
• Personal preferences and settings stored against the user account.
• Device or push-notification tokens associated with the user account, where stored.
• Other personal data that is no longer needed to operate the service for you after deletion.

7. Data that may be retained

Some information may be retained for a limited period where necessary for security, fraud prevention, dispute resolution, backup integrity, or legal and accounting obligations. Where retained, we limit access and keep it only as long as needed.

Examples of data that may be retained (in original or anonymized/minimized form):

• Security and access logs needed to investigate abuse or unauthorized access (typically up to 12 months, unless a longer period is required for an ongoing investigation).
• Records needed to demonstrate that a deletion request was received and completed.
• Billing, invoicing, or contractual records related to a company subscription, where required by law (often for the statutory retention period applicable to accounting records).
• Aggregated or anonymized analytics that no longer identify you.
• Content or operational records that belong to a company workspace and are not solely your personal account profile (see section 8).

8. Company workspace data and customer quotes

Moving Book is used by moving companies. Quotes, photos, inventory records, customer contact details, and similar business records are typically stored in the company’s workspace. Deleting your personal user account does not automatically erase all business records created while you worked for that company, because those records may still be needed by the company and/or may be controlled by the company as an independent or joint controller.

If you are a company administrator and also want company workspace data deleted, contact us at info@mach-tech.io and identify the company account. Additional verification and company authorization may be required.

If you are an end customer who submitted a quote through a Moving Book link and you want that submission deleted, email info@mach-tech.io and, if possible, also contact the moving company that sent you the link. Include the quote link or company name and the contact details you used in the form so we can locate the relevant records.

9. Timeline

We aim to confirm receipt of a verified account deletion request within 3 business days.

We aim to complete deletion of account personal data within 30 days after verification, and sooner when reasonably possible.

Where backups or legal retention apply, residual copies are removed or overwritten according to our backup rotation and retention schedules, and are not used for active service purposes.

10. After deletion

Once deletion is completed, the account cannot be restored. If you want to use Moving Book again later, you will need to create a new account (subject to company invitation or subscription rules).

If you installed the app from the Apple App Store or Google Play, uninstalling the app alone does not delete your account. You must use the in-app deletion flow or the email request described on this page.

11. Contact

Account deletion and privacy requests:

Moving Book / MachTech Digital OÜ

Email: info@mach-tech.io

Web: https://movingbook.app